We would like to inform our customers that on the basis of the control of reference samples, which we carry out repeatedly, voluntarily and beyond the legal obligations even several months after launching the products we have found the following:
The product no. 445113 CLEAR & HAPPY Calming and Cleansing Face Toner, batch no. 5110778, exp. 03/2025
shows signs of microbiological instability caused most likely by one of its natural ingredients (lavender water, extract of watercress, ivy, lemon, sage, burdock or cucumber) that was incorporated into the product within this batch.
The above-mentioned product was recalled. If you have purchased a product from this batch, please stop using it for precautionary reasons and return it to one of our brick-and-mortar shops. We will compensate you for the purchase price in the form of a refund or product exchange. It is not necessary to submit a receipt to file a claim.
Notice: This is only one batch of the above-mentioned product, all other batches of this regularly manufactured and inspected product are all right.
Thank you for your understanding. We firmly believe that you will continue to enjoy our products full of nature and stories.